Politique de livraison

Easanivo (ci-apres denomme "nous") fournit exclusivement des services de vente et de livraison via sa boutique en ligne. La presente politique a pour objectif d’expliquer clairement le processus de traitement des commandes, les modalites de livraison ainsi que les responsabilites associees. Elle s’applique a toutes les commandes passees sur notre site.

1. Delivery Area

Our Delivery Service Is Available Only Within France. Please Ensure That The Shipping Address Provided At Checkout Is Located In France. Delivery Outside France Is Not Supported At This Time.

2. Order Submission And Processing Rules

Our Online Service Hours Are Monday To Friday From 9:00 To 17:00 (CET). Orders Successfully Paid Before 17:00 Will Enter The Processing Queue On The Same Business Day. Orders Placed After 17:00 Will Be Processed Starting From The Next Business Day. Orders Submitted On Non Working Days Will Be Handled On The Next Available Business Day.

3. Order Handling Time

Once The Order Information Has Been Confirmed, We Generally Require 1 To 3 Business Days To Prepare, Pack, And Arrange Shipment.

4. Shipping Fee Calculation

Shipping Fees Are Automatically Calculated Based On The Order Total And Clearly Displayed At Checkout. Orders With A Total Value Of 150 Euros Or More (Including 150 Euros) Qualify For Free Shipping. Orders Below 150 Euros Are Subject To A Flat Shipping Fee Of 6.99 Euros.

5. Estimated Delivery Time

After Dispatch, The Estimated Delivery Time Is Between 5 And 8 Business Days. This Timeframe Is An Estimate And Actual Delivery May Vary Depending On Logistics Arrangements And Destination.

6. Shipping Carriers

We Select Appropriate Carriers Based On The Specific Order. Commonly Used Carriers Include UPS, La Poste, And DHL. Shipping Details Will Be Sent By Email After The Order Has Been Dispatched.

7. Order Tracking

After Order Confirmation, You Will Receive An Email Containing The Order Number, Payment Details, And Shipping Information. To Check The Current Status Of Your Order, Please Visit The "Track My Order" Page On Our Website And Enter The Email Address Or Phone Number Used At Checkout Along With The Corresponding Order Number.

8. Shipping Responsibilities

If A Product Is Damaged Or Lost During Transportation, Please Contact Us As Soon As Possible After Receiving The Package And Retain All Original Packaging And Supporting Evidence. Order Modifications Or Cancellations Can Only Be Requested Before Shipment. Once An Order Has Been Dispatched, Changes Or Cancellations Cannot Be Accepted. Customers Are Responsible For Ensuring That The Delivery Address And Contact Information Provided Are Accurate And Complete. Any Delivery Issues Caused By Incorrect Information Will Be The Responsibility Of The Recipient.

9. Delivery Acceptance Notice

Please Inspect The Package Carefully Upon Delivery. If Any Visible Issues Are Found, We Recommend Recording Them Immediately And Keeping Relevant Evidence For Further Assistance.

10. Contact Information

If You Have Any Questions Regarding Shipping Or Order Status, Please Contact Us Using The Details Below.

Contact Address: 413 JONES AVE, WAYNESBORO, GA 30830-1562, United States
Customer Service Phone: +1 (347) 356-5307
Customer Service Email: customer@easanivo.com
Service Hours: Monday To Friday, 9:00 To 17:00 (CET)